Privacy Policy
Last updated: March 2026
SwiftBuyKe ("we," "us," or "our") operates the website swiftbuyke.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.
1. Information We Collect
When you place an order or interact with our website, we may collect the following information:
- Personal Information: Full name, phone number, delivery address, city/town
- Order Information: Products ordered, order amount, payment method
- Communication Data: Messages sent via WhatsApp or other communication channels
- Technical Data: IP address, browser type, device information, pages visited
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you regarding order confirmation and delivery
- Provide customer support via WhatsApp and other channels
- Send order updates and delivery notifications
- Improve our website and services
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Delivery Partners: To fulfill and deliver your orders across Kenya, Uganda, and Tanzania
- Payment Processors: To process Cash on Delivery transactions
- Communication Platforms: WhatsApp for order confirmations and customer support
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5. Cookies and Tracking
Our website uses cookies and similar technologies (including Facebook Pixel) to:
- Analyze website traffic and usage patterns
- Improve user experience
- Display relevant advertisements
You can control cookies through your browser settings.
6. Your Rights
Under the Kenya Data Protection Act 2019, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your personal data
- Withdraw consent at any time
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for 12 months.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us via WhatsApp or through our website.