Terms of Service


Last updated: March 2026

Welcome to SwiftBuyKe. By accessing our website swiftbuyke.com and placing an order, you agree to the following terms and conditions. Please read them carefully.

1. About Us

SwiftBuyKe is an online retail store that delivers quality products to customers across Kenya, Uganda, and Tanzania. All orders are fulfilled through our logistics partners using Cash on Delivery (COD).

2. Orders and Payment

  • Payment Method: Cash on Delivery (COD) only. You pay in cash (or M-Pesa where available) when you receive your product.
  • Order Confirmation: After placing an order, our team will contact you by phone to confirm your order details, delivery address, and preferred delivery time.
  • Order Cancellation: You may cancel your order before it is dispatched by contacting us via WhatsApp.
  • Pricing: All prices are displayed in Kenyan Shillings (KES) and include applicable fees. Prices are subject to change without prior notice.

3. Delivery

  • Delivery Areas: We deliver across Kenya (Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and other major towns), Uganda (Kampala and upcountry), and Tanzania (Dar es Salaam and upcountry).
  • Delivery Time: Nairobi: 1-2 business days. Other areas in Kenya: 2-5 business days. Delivery times are estimates and may vary.
  • Delivery Fees: Delivery fees are included in the product price unless otherwise stated.
  • Failed Delivery: If delivery fails due to incorrect address, unavailable recipient, or phone being off/unreachable, we will attempt to redeliver. Additional delivery attempts may incur extra charges.
  • Important: Keep your phone switched on and reachable after placing an order so our delivery team can contact you.

4. Product Information

  • We make every effort to display product images and descriptions accurately. However, slight variations in color or appearance may occur due to screen settings.
  • Product availability is subject to stock levels and may change without notice.

5. Returns and Refunds

  • Inspection: You have the right to inspect your product upon delivery before making payment.
  • Defective Products: If you receive a defective or damaged product, contact us via WhatsApp within 48 hours of delivery. We will arrange a replacement or refund.
  • Change of Mind: Returns due to change of mind are accepted within 7 days of delivery, provided the product is unused, in its original packaging, and in resellable condition. Return shipping costs are the responsibility of the customer.
  • Refund Process: Approved refunds will be processed via M-Pesa or bank transfer within 7-14 business days.

6. Customer Responsibilities

  • Provide accurate personal information (name, phone number, delivery address) when placing an order.
  • Ensure your phone is switched on and reachable for delivery coordination.
  • Be available at the delivery address during the agreed delivery window.
  • Inspect the product upon delivery before making payment.

7. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of SwiftBuyKe and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

  • SwiftBuyKe shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our total liability for any claim shall not exceed the amount paid for the product in question.
  • We are not responsible for delays caused by circumstances beyond our control, including but not limited to weather, road conditions, or public holidays.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Communication

By placing an order, you consent to receive communications from us via phone call, SMS, and WhatsApp regarding your order status, delivery updates, and customer support.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of Kenya. Any disputes shall be resolved through negotiation, and if necessary, through the courts of Kenya.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page. Continued use of our website after changes constitutes acceptance of the revised terms.

13. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us via WhatsApp or through our website.